FAQ

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I will always endeavour to ship your products as soon as possible. Please allow a maximum of 2 business days for your order to be processed. If this is not possible due to out of stock items or other circumstances you will be notified with a new estimated shipping timeframe.  

Many of my products are instant downloads, such as artwork prints or organisation planner sheets. These may be in PDF or JPEG format depending on the item. Please be aware that these are digital files, not a tangible product. It is the buyer’s responsibility to print this purchase and I cannot be responsible for the final quality of the product. Downloadable products are copyright to Gabrielle Neil Design Studio and it is an infringement to produce multiple copies or distribute to others.  A standard purchase of a digital download is for PERSONAL USE ONLY. Please contact me for extended license enquires.

I wish for all my customers to be satisfied with my products, so please contact me if you are unhappy with the quality of the product you received. 

I have a 14-day return policy on tangible items you are not satisfied with. Instant downloads are not refundable so please be certain of your purchase before confirming payment. Refunds will be issued once items are returned. Refunds will not be given for shipping & handling charges. Sale items may not be returned. All returns must be in original condition and packaging. I reserve the right to refuse any returns due to returns received outside of the 14-day return policy, damage, smoke or animal odour.